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FH Health Inc. o/a Wellness Haus (“Company” or “we”) respects your privacy and is committed to protecting it. This policy describes our approach to privacy and how we treat your personal information.
This policy describes:
We will only use your personal information in accordance with this policy and applicable federal and provincial privacy laws. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.
Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, do not download, register with, or use the App and/or the Website.
By registering with, or using this App and/or Website, you indicate that you understand, accept, and consent to the practices described in this privacy policy.T
his policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this App and/or Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.
We collect information about you through:
We may collect and use the following information about you:
When you register with, or use this App and/or Website, we ask you to provide:
When you download, access, and use the App and/or the Website, we may automatically collect:
The information we collect automatically is statistical information and may include personal information. We may maintain it or associate it with personal information that you provide to us. This usage information helps us to improve our App and/or Website and to deliver a more useful service, including by helping us to:
When you use the App and/or the Website or its contents, certain third parties may collect information about you or your device. These third parties include:
We do not control these third parties' tracking technologies or how they use them.
We use information that we collect about you or that you provide to us, including any personal information:
We will not use the information we have collected from you to display advertisements to you.
In addition to the above, we use personal health information that you provide to us to schedule appointments, to provide testing services to you either directly or through our third party service provider(s) and physician(s), to provide you and with your consent, your connected organization(s) and their administrator(s) with testing results, and to comply with legal and professional regulatory reporting obligations.
We may disclose aggregated information about our users that does not identify any individual.
We may disclose personal information or personal health information that we collect or you provide as described in this privacy policy:
We may process, store, and transfer personal information that we collect or that you provide to us, to service providers (such as cloud storage and push notification providers), and other third parties we use to support the App and/or the Website and as needed to provide services (i.e. use of accredited laboratories in the US). We will take commercially reasonable steps to ensure that such service providers and other third parties treat your information confidentially and consistent with the terms of this privacy policy.
We may process, store, and transfer your personal information in and to other countries with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information. Whenever we engage a service provider, we will take commercially reasonable steps to ensure that its privacy and security standards comply with this policy and applicable Canadian laws.
We may disclose your information to other third parties in relation to a potential merger, acquisition, or sale of some or all of our assets or business. Your information may be provided to the entities and advisors conducting due diligence on any such transaction. You will be notified in the event any such transaction is completed, at which point your information may be transferred and the successor business may continue to use and disclose the information for the purposes described in this Privacy Policy.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
CANADA’S ANTI-SPAM LEGISLATION AND ELECTRONIC COMMUICATIONS
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in the message.
Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you electronically for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the services we provide to you, or if you contact us with an inquiry.
With your consent, we may communicate limited personal health information via email or text in the interest of promoting timely communication. The use of technology may increase the risk of your personal health information being unintentionally disclosed or intercepted by third parties. Technical failures and technological issues may result in a loss of personal health information and/or delay or interruption. We assume no responsibility or liability for any technical failures or technological issues associated with communicating through electronic communications.
DATA SECURITY
The security of your personal information (which for the purpose of this policy includes personal health information) is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us either directly on your device or with our third-party cloud storage service provider(s). Information stored on your device (iOS or Android) is stored using a minimum AES-256bit encryption and in a secure hardware enclave located on your device. Information that is stored in the cloud is encrypted at rest and in transit and is stored using a minimum AES-256bit encryption on the server.
We only use cloud storage service providers that maintain high industry standards, including globally recognized security and data use & protection certifications.
DATA RETENTION
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize or aggregate your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
CHILDREN UNDER THE AGE OF 13
Our App and Website are not intended for children under 13 years of age. No one under age 13 may directly provide any personal information to or on the App and/or the Website. If you are under 13, do not use this App and/or Website.
If you are the parent or legal guardian of a child under 13 years of age, and you have been asked to use this App and/or Website by your connected organization (e.g. a daycare, school, or club), then you may use this App and/or Website and provide personal information about your child through your own account.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@FHHealth.ca.
If you are between the ages of 13 and 18 you must fully review this Privacy Policy with your parent or legal guardian prior to using the App and/or the Website.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. You have the right to request access to and to correct the personal information that we hold about you.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at privacy@FHHealth.ca to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or put the health or safety of others at risk.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at privacy@FHHealth.ca. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you make your decision.
We may update our privacy policy from time to time. It is our policy to post any changes we make to our privacy policy on this page. By continuing to use the App and/or the Website you are consenting to the Privacy Policy as of its most recent revision date.
We include the date the privacy policy was last revised at the top or bottom of the policy. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting this privacy policy to check for any changes.
We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at:
Attn: Privacy Officer
FH Health
Email: privacy@fhhealth.com
If you are not satisfied with our privacy practices, you may bring a complaint to the Office of the Privacy Commissioner or provincial information and privacy commissioner, as applicable.
